The Sheriff of Notconsideringyouham: Draft Better Policies by Starting With the User

The Sheriff of Nottingham, though a character derived from the 12th century (or 20th century Hollywood), seems to truly understand what it’s like for most employees to read corporate policies.

In my last publication in SLAW, I explore how policy drafters can significantly improve their processes by starting their drafting process by first asking: “who is the user?”

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