Swipe Right on Empathy: The Key to Legal Design Success
Empathy is like getting to know someone on a first date. You have to ask the right questions, listen to their responses and understand their needs and wants.
If you don’t take the time to understand the other person, they’ll never tell their mother about you and it’s unlikely you will get another date.
Designing the law is the same way. It is not possible to design something useable that meets the needs of the client or the user unless you take the time to get to know the person you’re designing that ‘thing’ for.
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